Shipping policy

SHIPPING POLICY

PACKAGED WITH CARE

At Unitie Gear, every order is packaged with care and precision.

We believe that every customer who shops with us becomes part of the Unitie community, and we take pride in making sure your order is handled with the same level of attention and respect we would expect ourselves.

From packaging to shipment, we carefully prepare every order to ensure it arrives safely and ready to use.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

ESTIMATED DELIVERY TIMES

Delivery estimates begin once your order has been processed and shipped.

Canada

2–5 business days

United States

5–10 business days

Please note that these are estimated delivery windows and are not guaranteed.

YOUR ORDER JOURNEY


Order Placed
      ↓
Carefully Reviewed
      ↓
Packed with Precision
      ↓
Shipped by Carrier
      ↓
Tracking Sent to You
      ↓
Delivered to Your Door

SHIPPING DELAYS

While we work hard to ensure timely delivery, delays can occasionally occur due to circumstances outside our control, including:

  • Carrier delays
  • Weather conditions
  • Customs processing for U.S. orders
  • High seasonal shipping volumes
  • Incorrect shipping details entered at checkout

Once an order has been transferred to the shipping carrier, Unitie Gear is not responsible for transit delays.

INCORRECT SHIPPING ADDRESSES

Please ensure your shipping details are entered correctly at checkout.

If you notice an error, contact us immediately at:

unitiegear@gmail.com

If your order has already shipped, address changes may not be possible.

Returned packages due to incorrect addresses may require additional shipping charges for reshipment.

LOST OR STOLEN PACKAGES

Once tracking confirms delivery, Unitie Gear is not responsible for lost or stolen packages.

If your package appears lost during transit, contact us and we will do our best to assist with the shipping carrier.

We care deeply about everyone in the Unitie community and will always work to help where possible.

DAMAGED SHIPMENTS

If your order arrives damaged, contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the package
  • Photos of the damaged product

Send claims to:

unitiegear@gmail.com

Approved claims will be handled as quickly as possible.

SHIPPING AVAILABILITY

We currently ship to:

✔ Canada
✔ United States

We look forward to expanding to more regions as the Unitie community grows.

CONTACT US

For any shipping questions, concerns, or support, contact:

Unitie Gear
unitiegear@gmail.com